Refund Policy
Hat Trick is free to use. The only thing you can pay for is Hat Trick Pro, a one-year pass bought with a single payment. It never renews or charges you again by itself.
14 days, no questions asked
If you change your mind, email support@hat-trick.app within 14 days of buying Pro and we'll refund you in full. You don't need to give a reason. Please send it from the email address you bought with, or include your receipt, so we can find your order.
How you're refunded
- Payments are processed by our reseller, Paddle.com, the Merchant of Record for all our orders. Your refund goes back through Paddle to the payment method you used, including any tax you paid.
- Once it's approved, it usually reaches you within 5 to 10 business days, depending on your bank or card provider.
- You can also ask Paddle directly, using the link in your receipt email.
What happens to Pro
The year of Pro you were refunded for ends. Your groups go back to the free plan; nothing is deleted. If you had bought more than one year, the years you keep still count. Events that already have more than 8 people keep everyone, but can't add more.
After 14 days
Payments aren't refundable after 14 days, except where the law where you live requires otherwise. If something has gone wrong with Hat Trick, write to us anyway and we'll do our best to make it right.
Contact
Cascadia Digital Inc.
support@hat-trick.app